Terms and Conditions

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Please read all these Terms and Conditions

Information about Service Station Group Ltd

Who we are?

We are Service Station Group Ltd, a company registered in England with Company Registration Number 13617824. The registered office is at The Manor, Quarry Road, Stoke-On-Trent, Staffordshire, ST4 7ET and we operate at Unit 1, Office 2, Bedford Works, Lower Bedford Street, Stoke-On-Trent, Staffordshire, ST4 7AF. References to “Service Station“, “we“, “our” and “us” throughout the Terms and Conditions refer to this Company.

Contact details

Email: Info@service-station.co.uk

Principal office: Unit 1, Office 2, Bedford Works, Lower Bedford Street, Stoke-On-Trent, Staffordshire, ST4 7AF

Registered office: The Manor, Quarry Road, Stoke-On-Trent, Staffordshire, ST4 7ET

Telephone number: 01782301141

General

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about something, just contact us.

We can only collect and deliver vehicles that are legally roadworthy and drivable to and from the garage, and it’s your responsibility to inform us if this isn’t the case. If your vehicle is not drivable, you will need to arrange breakdown recovery or alternative transport, of which any additional costs are the customer’s responsibility to cover.

We also cannot be held responsible when collecting or delivering your vehicle in cases where a mechanical fault or damage occurs in transit. This is the same for service and repairs.

It is always our intention to provide you with a quality service. However, if you encounter problems with the service, you may submit a complaint, by letter, telephone, email or in person, as soon as possible. We have in place internal procedures for handling complaints fairly and promptly. We will send you a written acknowledgement of your complaint following details of our complaint’s procedures including when and how we will respond.

If after we send you our response, you are still not satisfied, you should let us know promptly in order to appoint a senior member of staff, who will contact you to introduce themselves and outline that they will be in touch within 48 hours. The senior member of staff will conduct a meeting with all involved staff to establish a better understanding of the complaint and conduct their own investigation. If after 48 hours, they are yet to reach a conclusion, they will contact you to advise you of this. If the senior member of staff agrees with the initial findings, they will reiterate this. They may decide to change the findings of the investigation, and this will be communicated to you as a final point of communication in a resolved complaint.

Terms and Conditions

  1. These Terms and Conditions will apply to the booking of services (this term includes services, diagnostics and/or repairs) by you (the customer/client or you).
  2. These are the terms on which we sell all Services to you. By booking/ordering any of the Services, you agree to be bound by these Terms and Conditions.
  3. The completion of a booking and the subsequent confirmation email for a car service or any future offering by us constitutes a binding contract between the customer and Service Station.
  4. All person(s) using either the Service Station website or calling us by phone to make a booking should be at least 18 years of age and reside in the UK.
  5. The description of the services we provide is set out on our website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size or colour of any goods we use to complete the services.
  6. All the information about our packages is clearly detailed on our website, including description and costs, if a vehicle needs additional work following a diagnostic, a Service Station advisor will contact you and inform you of the exact work that needs to be carried out and how much will cost. All additional work must be approved by the customer before said work is carried out.
  7. Any quotation or estimate of fees is valid for a maximum period of 5 days from its date unless otherwise agreed.
  8. It is always the intention of Service Station to complete the customer’s car service or repairs within 24 hours after the collection of your vehicle. Sometimes – due to reasons beyond our control – late delivery may be necessary. Should this be the case, the customer will be advised accordingly by a Service Station advisor.
  9. In the case of services and any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  10. All services are subject to availability.
  11. We can make changes to the services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes if they affect you.
  12. We use original equipment (OE) and original equipment manufacturer (OEM) parts to protect your manufacturer warranty.
  13. You must cooperate with us in all matters relating to the services, provide us and our authorised employees, representatives and partners with access to all information required to perform the services and obtain any necessary consents (unless otherwise agreed).
  14. Failure to comply with the above is a customer default which entitles us to suspend the performance of the services until you remedy it or if you fail to remedy it following our request, we can cancel the booking with immediate effect on written notice to you.
  15. The description of the services and any goods on our website, catalogues, brochures or other forms of advertisements does not constitute a contractual offer to sell the services or goods.
  16. When a Booking Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
  17. A Booking Confirmation will be formed for the services ordered and will be sent to the client’s given email.
  18. No variation of the Booking Confirmation, whether about description of the services, fees or otherwise, can be made after it has been entered into unless the variation is agreed upon by the Customer and the Supplier in writing.
  19. Payment for services must be made at the time of the booking, by submitting your credit or debit card details on our website or giving them to our sales representative while making a booking by phone.
  20. We will collect your car from your home, work or given address on the agreed service date and return it to you free of charge once the service has been completed and payment has been authorised.
  21. Upon completion of the service, your vehicle’s service book will be stamped.
  22. All vehicle services performed by us carry a 12-month warranty. The warranty covers replacement parts – should they be defective – or related labour.
  23. You can cancel the service booked at any time. However, any work up to the point of cancellation must be paid for.
  24. You can request a re-arrange of the date of your vehicle service, as long as you call us at 01782 901141 or write to bookings@service-station.co.uk 24 hours before the collection date.
  25. Service Station shall not be held responsible for loss, theft or damage to item(s), valuables or monies contained within the vehicle for the duration of the service – including vehicle collection and delivery.
  26. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation concerning your personal information.
  27. These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy which can be found on our website.
  28. For the purposes of these Terms and Conditions:
  29. Data Protection Laws: means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
  30. GDPR: means the UK General Data Protection Regulation.
  31. Data Controller, Personal Data and Processing: shall have the same meaning as in the GDPR.
  32. We are a Data Controller of the Personal Data we process in providing the services and goods to you and we will comply with our obligations imposed by the Data Protection Laws.
  33. For any enquiries or complaints regarding data privacy, you can email info@service-station.co.uk.
  34. Service Station is not liable for any loss, damage or delay in the services it provides should such services be subject to something beyond our reasonable control, like adverse weather conditions, industrial action such as strikes or government disputes, or other factors outside our control.
  35. In the event of any failure by us to provide the services booked because of something beyond our reasonable control:
    1. we will advise the customer as soon as reasonably practicable; and
    2. we will re-schedule the services as long as we are able, to a mutually convenient date or we will refund the fee services if no agreement is reached.
  36. By using and/or visiting any section (including sub-domains) of the Service Station website or any other websites or applications that we own and/or registering on the website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy and (iv) the Rules applicable to the services we offer, and are deemed to have accepted and understood all the Terms.
  37. By agreeing to these Terms and Conditions you are agreeing to the outlined service included in the Booking Confirmation.
  38. The Contract (including any non-contractual matters) is governed by the law of England.
  39. Disputes can be submitted to the jurisdiction of the courts of England.

 

These Terms and Conditions were created on the 23rd of November 2022.